"Mental Fitness, Customer Understanding, and Workplace Skills & Managing Gen Z"

Program Duration: 5 Days | 40 Hours

Mode: In-Person

Ideal Participants: Corporate Professionals, HR Leaders, Mid-Level Managers, Team Leads

🎯 Training Objective

To equip corporate professionals with cutting-edge tools in behavioral psychology, emotional intelligence, communication, leadership, and generational workforce management—building a workplace culture rooted in performance, empathy, customer-centricity, and resilience.

🗓️ Day 1 – The Empowered Self: Personal Mastery & Emotional Resilience

Session 1: Energizing the Self – Physical & Mental Fitness for Performance (2 hrs)

• Daily high-performance rituals for energy & clarity
• Integrating movement, nutrition, and rest into the work routine
• Workplace wellness hacks

Session 2: Prioritization & Time Intelligence (2 hrs)

• Eisenhower Matrix & Time Blocking
• Recognizing cognitive load and digital fatigue
• Tools: Trello, Notion, Google Calendar, Pomodoro

Session 3: Emotional Control & Anger Management in Corporate Life (2 hrs)

• Neuroscience of anger and professional boundaries
• CBT techniques, breath control, NLP reframing
• Live roleplay: Difficult interactions under pressure

Session 4: Preventing Burnout – Stress Detox Techniques (2 hrs)

• Somatic signals of burnout
• Micro-recovery systems (5-5-5 Technique, Grounding)
• Building personal energy dashboards

🗓️ Day 2 – Workplace Dynamics: Communication, Emotional Intelligence & Mental Health

Session 1: Human Communication Psychology – NLP, VAK & Language Mastery (2 hrs)

• NLP Communication Model & Meta Model
• VAK profiling: decoding yourself and others
• Team activity: Communication audit

Session 2: Conflict to Collaboration – Resolving Workplace Tensions (2 hrs)

• Thomas-Kilmann Conflict Styles
• Emotional containment techniques
• Mediated conflict simulation

Session 3: Emotional Intelligence & Relationship Management (2 hrs)

• Self-awareness, regulation, empathy & influence
• Goleman’s 5 EQ domains with workplace examples
• Real-time micro-expression decoding

Session 4: Mental Health in Modern Workspaces (2 hrs)

• Psychological red flags in high-stress environments
• Building a work-life blend vs work-life balance
• Mental health leadership & policy advocacy

🗓️ Day 3 – Cracking Gen Z: Recruitment, Management & Motivation Strategies

Session 1: Understanding Gen Z Psychology & Organizational Fit (2 hrs)

• The cognitive style of Gen Z: Curiosity, Tech, and Meaning
• Managing expectations: Speed, feedback, freedom
• Case decoding: What Gen Z won’t tell you in interviews

Session 2: Challenges & Solutions in Managing Gen Z (2 hrs)

• Common barriers: sensitivity, distraction, low tolerance
• Behavioral decoding: Thinking errors & cognitive distortions
• Solutions: Reverse mentoring, regallience-building, curiosity triggers

Session 3: Gen Z Recruitment, Retention & Evaluation Frameworks (2 hrs)

• Where to find them: Social & digital channels
• Job design that attracts mission-driven talent
• Smart evaluations: Behavioral KPIs, gamified feedback loops

Session 4: Upskilling & Coaching Gen Z for Long-Term Fit (2 hrs)

• Learning design: Bite-sized content, visual learning, gamification
• Perceptual positioning (1st/2nd/3rd) for behavioral rewiring
• Case review: Infosys, Zappos, and Google Gen Z initiatives

🗓️ Day 4 – Understanding Human Behavior: Customer Psychology & Sales Influence

Session 1: Reading People – Body Language of Customers & Employees (4 hrs)

• Baseline behavior & deviation spotting
• Confidence, deception, anxiety, and openness cues
• Group practice: Live decoding via video and real-world clips

Session 2: Perceptual Positioning & NLP in Sales Psychology (1 hr)

• Switching positions to build trust
• Selling through empathy rather than persuasion
• Activity: Customer mindset role reversal

Session 3: Marketing & Persuasion through VAK & Socratic Questions (2 hrs)

• Crafting communication scripts using sensory language
• Deep questioning frameworks: uncovering customer motivation
• Sales conversation lab: From rapport to conversion

Session 4: Internal Branding – Making Employees Your Brand Ambassadors (1 hr)

• Aligning brand values with employee behavior
• Internal communication strategy
• Creating a workplace storytelling culture

🗓️ Day 5 – Organizational Excellence: Leadership, Safety & High-Performance Culture

Session 1: Leadership Psychology & Building High-Impact Teams (2 hrs)

• Leadership mindsets: Situational, Transformational, Coaching
• Emotional safety and resilience in teams
• Feedback fluency and handling criticism professionally

Session 2: Safe & Transparent Work Cultures (2 hrs)

• Psychological safety and anti-bullying frameworks
• Safety Audits: Emotional, mental, and digital
• NLP Time Line Therapy: Releasing past professional trauma

Session 3: HR Mastery – Smart Recruitment, Retention & Appraisal Systems (2 hrs)

• Competency mapping & culture alignment
• Behavioral-based interviews with Gen Z
• 360° feedback systems, Balanced Scorecards

Session 4: Capstone Session – Implementation & Action Blueprint (2 hrs)

• Team Project: Gen Z Onboarding or Culture Transformation Plan
• Personal Implementation Roadmap (30-Day Challenge)
• Certification & Feedback Celebration

🏁 Evaluation & Certification

✔ Daily interactive activities & case-based assessments
✔ Group presentations, roleplays & feedback sessions
✔ Official Certification from Bangladesh Institute of Forensic Psychology & Sciences (BIFPS)

💼 Batch Size

👥 15 to 20 participants per batch (ideal for deep engagement)

💰 Training Fee

৳2,00,000 BDT (Exclusive of VAT & TAX)
Includes: Training Sessions, Facilitation, Digital Class Materials (PDFs)

Host Organization Provides: Venue, Meals, Projector, Seating Arrangement

👨‍🏫 Lead Trainer

Md Meraz Hossain

• PhD Scholar in Forensic Psychology, National Forensic Sciences University, India
• Certified NLP Practitioner & CBT Trainer
• Trainer to Bangladesh Police & intelligences, Corporate Leaders & HR Professionals
• Managing Director, Bangladesh Institute of Forensic Psychology & Sciences (BIFPS Consultancy Ltd.)

Co-Facilitators: Corporate Psychologists, Behavioral Scientists & Industry Experts from BIFPS

About BIFPS:

Bangladesh Institute of Forensic Psychology & Sciences (BIFPS Consultancy Ltd.) is the first forensic-based company in Bangladesh, registered under the Registrar of Joint Stock Companies and Firms (RJSC) (C-197251), also this company's certificates and forensic reports evaluated & stored by the Controller of Certifying Authorities (CCA), ICT Division, Government of Bangladesh.

Core Expertise:
Forensic Sciences | Forensic Psychology | Cybersecurity | Crime Investigation | Psychological Assessment | Counseling | Handwriting Analysis | Fingerprint Verification | Body Language Analysis | Human & Criminal Profiling

Trusted By:
Bangladesh Military, Intelligence Agencies, Bangladesh Police, Government Bodies, Banks, Corporate Sectors, Universities

Since December 5, 2020, BIFPS has led the forensic revolution, offering services and training in:

Core Services:

1. Handwriting and Signature Verification  

2. Fingerprint Analysis  

3. Legal Advice 

4. Handwriting & Personality Analysis  

5. Polygraph Test ( Lie Detector)

6. Body Language Analysis  

7. Cyber Security & Digital Forensics  

8. Crime Scene Investigation

9. Candidate Selection & Screening 

10. Counselling & Disorder Identification

Professional Training:

1. Body Language Analysis & Criminal Investigation

2. Military, Police, and Intelligence Training 

3. Advanced Human Decoding & Selection Training for HR

4. Mental Fitness, Customer Understanding, and Workplace Skills & Managing Gen Z

5.  Advanced Criminal Investigation & Mind Reforming Training Program 

6. Cybersecurity and Ethical Hacking  

7.  Handwriting Analysis (Graphology) & Personality Test

8. Cognitive Behaviour Therapy (CBT) – Basic & Advanced  

9. Neuro-Linguistic Programming (NLP) – Practitioner & Master Practitioner Training  

10. Dialectical Behaviour Therapy (DBT) Training